Frequently asked questions

Do you want to exchange an item of clothing? Or are you dissatisfied with your order? You can exchange or return your online purchases within 14 days of receipt.

You can create and pay for a return label in your K[DESIGN] account.

• Go to your K[DESIGN] account and select the item you want to send back under return.
• Tell us why you are returning the product.
• Create a dispatch label (follow the steps shown in your account), print out the label and send the package (with the label) in its original condition and/or packaging. Note: you are responsible for the return postage costs. Use the return postage label that you are able to create for your account so that the returned items stay linked to your order.
• K[DESIGN] will be notified about your returned order.
• After we have received this we will check the condition of the item you have returned. If it is undamaged, you will receive a refund of the purchase price through our payment system, Mollie.

Please note! If you want to make a complaint or if your order is damaged, please do not return the item. Instead, you should email our customer service department at customerservice@k-designfashion.com.

Naturally, we want your K[DESIGN] order to fit perfectly. Send the incorrectly sized item back to us and place a new order in the right size.

Our return address will appear automatically when you request the label in your K[DESIGN] account.

You will receive an email confirmation from us within five days of the arrival of the item.

The customer is fully responsible for postage costs and for sending back the returned item.

Naturally, this depends on the condition of the item of clothing. If it is undamaged and unworn, in its original packaging and still has its price label and original tags, you will receive a refund for the full amount, excluding postage costs.